dk11 Privacy Policy

1. Introduction

dk11 (referred to as "we", "us", or "the platform") is committed to protecting the privacy of every user who registers and plays on our site. This Privacy Policy outlines what personal data we collect, how we use it, with whom we may share it, and what rights you hold as a player based in Bangladesh or any other jurisdiction we serve.

By creating an account on dk11, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree to these terms, please refrain from using the platform. This policy should be read in conjunction with our Terms and Conditions, which govern the contractual relationship between you and dk11.

2. Information We Collect

We collect personal information that is necessary to provide you with a safe, compliant, and functional gambling experience. The categories of data we collect include, but are not limited to, the following:

• Identity information: full name, date of birth, gender, and a government-issued identification document.
• Contact details: email address, phone number, and residential address including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Account information: username, password (stored in encrypted form), account preferences, and transaction history.
• Payment data: deposit and withdrawal records including bKash, Nagad, Rocket, Upay, and bank transfer details as required to process transactions.
• Technical data: IP address, browser type and version, device model, operating system, and session logs.
• Behavioural data: pages visited, games played, time spent, bet amounts, and navigation patterns within the dk11 platform.

Where applicable, we may also collect enhanced due-diligence documentation as part of our responsible gaming and account verification requirements. Providing accurate information is a condition of maintaining your dk11 account.

3. How We Use Your Information

The personal data collected by dk11 is used strictly for operational and service-improvement purposes. We do not use your data beyond the scope described in this policy. Specific uses include:

• Account creation and management: registering your account, verifying your identity (KYC), and processing deposits and withdrawals via bKash, Nagad, or other payment channels.
• Service delivery: providing access to casino games, live casino, slots, cricket betting, and all other features available on dk11.
• Customer support: responding to queries, resolving account issues, and providing assistance in a timely manner.
• Responsible gaming compliance: monitoring gameplay patterns, enforcing deposit limits, self-exclusion requests, and ensuring all active accounts comply with our 21+ age requirement.
• Security and fraud prevention: detecting, investigating, and preventing fraudulent transactions, unauthorised account access, and other illegal activities.
• Platform improvement: analysing aggregated, anonymised usage data to enhance the user experience, improve game offerings, and optimise site performance.

4. Data Sharing and Disclosure

dk11 does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. We may share your data only in the following limited and specific circumstances:

• Service providers: trusted third-party vendors who assist us with payment processing (including bKash, Nagad, and Rocket gateway integrations), identity verification, technical hosting, and customer service. These parties are contractually bound to protect your data and may not use it for any purpose other than providing services to dk11.
• Legal obligations: when required by applicable law, court order, or regulatory authority, dk11 may disclose personal data to the extent necessary to comply with such obligations.
• Business transfers: in the event of a merger, acquisition, or sale of all or a portion of the dk11 business, user data may be transferred as part of the transaction. You will be notified via email before your data is subject to any materially different privacy policy.

In all cases, we take reasonable steps to ensure that recipient parties maintain appropriate data-protection standards consistent with this Privacy Policy.

5. Payment Data and Financial Information

When you make deposits or request withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or any other supported payment method, dk11 receives limited transactional information required to confirm and record the payment. Full bank account credentials and mobile financial service PINs are never stored by dk11; these are handled directly by the respective payment provider's secure infrastructure.

All financial transactions on dk11 are processed in Bangladeshi Taka (BDT) unless otherwise indicated. Minimum deposit and withdrawal thresholds apply and are communicated during the transaction process. For security purposes, large or unusual financial transactions may be subject to additional verification under our responsible gaming guidelines.

6. Cookies and Tracking Technologies

dk11 uses cookies and similar tracking technologies to deliver a functional, personalised experience on our platform. Cookies are small text files placed on your device when you visit our site. We use the following categories of cookies:

• Essential cookies: required for the platform to function correctly, including maintaining your login session, processing transactions, and remembering your language preference.
• Analytics cookies: help us understand how visitors interact with dk11, which pages are most visited, which games are most popular, and where technical errors occur.
• Preference cookies: remember settings such as your display preferences, notification settings, and gameplay choices to provide a smoother, more personalised experience.

You may configure your browser to decline some or all cookies; however, doing so may affect the functionality of certain features on dk11. Please note that disabling essential cookies may prevent you from logging in or completing transactions.

7. Data Retention

dk11 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal obligations, dispute resolution requirements, and internal audit purposes. Typically, account data is retained for a minimum of five (5) years following account closure to support anti-money-laundering compliance, fraud investigation, and responsible gaming monitoring.

Once the applicable retention period has lapsed and there is no ongoing legal or regulatory reason to continue holding your data, dk11 will securely delete or anonymise the information in line with industry best practices.

8. Your Rights as a User

As a registered player on dk11, you retain certain rights over the personal data we hold about you. To exercise any of these rights, please contact our support team via email at the address provided in this policy. We will aim to respond within a reasonable timeframe. Your rights include:

• Right of access: request a copy of all personal data we hold about your account.
• Right to rectification: request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: in certain circumstances, request deletion of personal data that is no longer required for the purposes for which it was collected.
• Right to restrict processing: request that we limit how we use your data while a complaint or query is being investigated.
• Right to object: object to certain types of data processing, including the use of your data for profiling or analytical purposes.

Please note that certain data-retention obligations may override erasure or restriction requests where we are legally required to retain records, such as for anti-money-laundering or responsible gaming compliance.

9. Security Measures

dk11 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure password hashing, regular security audits, and restricted access controls ensuring that only authorised personnel can view sensitive user records.

While we take all reasonable precautions, no online platform can guarantee absolute security against all conceivable threats. We advise all dk11 users to use a strong, unique password, enable any available two-factor authentication, and notify us immediately at [email protected] if they suspect unauthorised activity on their account.

10. Third-Party Links

The dk11 platform may reference game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and payment partners (such as bKash, Nagad, and Rocket). While we partner with these organisations, dk11 is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any external platform or payment gateway you interact with in connection with your use of dk11.

11. Children's Privacy and Age Restriction

dk11 is an adult-only gambling platform. All players must be 21 years of age or older to register and use our services. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user below the required age has created an account, we will immediately suspend the account, delete the associated personal data, and refund any balance in accordance with our Terms and Conditions. Parents and guardians are encouraged to use parental control tools to prevent underage access to gambling sites.

12. Changes to This Privacy Policy

dk11 reserves the right to amend, update, or revise this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the dk11 platform after any such changes constitutes your acceptance of the revised Privacy Policy. If you disagree with any changes, you are entitled to close your account and request deletion of your personal data by contacting our supportteam.